Refund policy

Easy UK returns with Royal Mail

Changed your mind? You can arrange an eligible UK return online through Royal Mail. There is no need to email us first for a standard change-of-mind return.

A £4.99 return postage charge will be deducted from your refund when you use this service for an eligible change-of-mind return. If the return is due to a faulty or damaged item, an incorrectly supplied item, or an error on our part, we will cover return postage and no deduction will apply.

Check your items are eligible. Read the return conditions below and start your return within 14 days of delivery.
Create your Royal Mail return label. Use the button below and follow the portal instructions. Have your order number and order details ready.
Pack and post. Pack your items securely, include your name and order number inside, and remove or cover old delivery labels. Follow Royal Mail’s posting instructions and keep your proof of postage.

Faulty, damaged or incorrect item? Please email hello@powerfulhand.com with your order number and details of the issue before arranging postage, so we can put it right and arrange any return at our cost.

Start a Royal Mail return

This service is for UK returns and is subject to Royal Mail’s parcel and contents restrictions. Creating a label does not confirm eligibility for a refund. If you arrange and pay for your own return postage instead, the £4.99 Royal Mail service charge will not apply. For international returns or help using the portal, please email us.

At PowerfulHand.com, we want you to be completely satisfied with every purchase you make from us.

Online Orders

Your Right to Cancel

If you are a consumer purchasing online, you have the right to cancel your order within 14 days of receiving your goods. You then have a further 14 days to return the items to us.

For eligible UK returns, you can tell us you wish to return your items through the Royal Mail returns portal above. Alternatively, email hello@powerfulhand.com with your order number and the items you wish to return. You do not need to do both.

Return Conditions

Returned items must be sent back in their original condition and packaging where reasonably possible.

We reserve the right to make a deduction from your refund if the value of the goods has been reduced as a result of handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

Non-Returnable Items

The following products cannot be returned due to health protection or hygiene reasons where applicable, particularly once opened or unsealed:

Essential Oils
Oils
Bath Washes
Tinctures
Herbs
Any other sealed consumable or hygiene-sensitive products

This does not affect your statutory rights if the products are faulty, damaged, not as described, or incorrectly supplied.

Return Postage Costs

Customers are responsible for the cost of returning unwanted items unless the goods are faulty, damaged, or supplied incorrectly.

We strongly recommend using a tracked or recorded delivery service and retaining your proof of postage until your return has been processed.

How to Return an Item

For an eligible UK change-of-mind return, follow the Royal Mail steps at the top of this page. You do not need prior email approval. Please start your return within 14 days of receiving your order and send the items back within the following 14 days.

For international returns, items outside Royal Mail’s parcel or contents restrictions, or help with eligibility, email hello@powerfulhand.com.

If you choose to arrange and pay for your own return postage, tell us you wish to cancel within 14 days of delivery and send the items to the address below. The £4.99 Royal Mail service charge does not apply when you pay for your own postage.

PowerfulHand.com – Returns
420 Coldharbour Lane
London
SW9 8LF
United Kingdom

Please include your order number, full name, and contact details inside the parcel so that we can identify and process your return.

Customers are responsible for ensuring that returned goods are packaged securely and reach us safely. We recommend obtaining and retaining proof of postage, as we cannot accept responsibility for returned parcels that are lost in transit.

Please do not return an item without including sufficient information for us to identify your order.

Refunds

Once your return has been received and inspected, any refund due will be processed to your original payment method within 14 days, in accordance with applicable consumer law.

Where you are exercising your statutory right to cancel the entire order, the original standard delivery charge will be refunded where required by law. If you selected an enhanced, express, or other premium delivery service, we are not required to refund the additional amount above our standard delivery charge.

Refunds may be reduced where permitted by law if returned goods show signs of handling beyond what would reasonably be necessary to establish their nature, characteristics, and functioning.

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged, not as described, or incorrect, please contact us as soon as possible at hello@powerfulhand.com.

Please provide your order number and, where appropriate, photographs showing the issue so that we can investigate promptly.

We will arrange an appropriate remedy, which may include a repair, replacement, or refund in accordance with your rights under the Consumer Rights Act 2015.

In-Store Purchases

We do not offer refunds, exchanges, or credit notes for goods purchased in-store where the customer has simply changed their mind, purchased the wrong item, purchased an incorrect quantity, or no longer requires the goods.

Please ensure you are satisfied with your selection before completing your purchase.

This policy does not affect your statutory rights. If goods are faulty, not as described, or unfit for purpose, your rights under the Consumer Rights Act 2015 remain unaffected.

Contact Us

For all customer service enquiries, returns requests, order support, or product questions, please contact:

Email: hello@powerfulhand.com

WhatsApp: +44 7853 045785

Return Address:
PowerfulHand.com – Returns
420 Coldharbour Lane
London
SW9 8LF
United Kingdom

You can also contact us via WhatsApp for assistance with orders, returns, delivery updates, and general customer support.

Company Details

PowerfulHand.com is operated by:

Incensed (UK) Ltd

We are committed to providing excellent customer service and complying with all applicable UK consumer protection laws. If you have any questions regarding this policy, please contact us using the details above.

Product Disclaimer

All items sold on PowerfulHand.com are sold as curios, collectibles, or for educational and historical interest only. Any information provided on this website is for general informational purposes and should not be considered medical, health, or professional advice.

Nothing on this website is intended to diagnose, treat, cure, or prevent any disease or medical condition. Customers are responsible for ensuring that any products purchased comply with the laws and regulations applicable in their jurisdiction.