Política de reembolso
We want you to be completely satisfied with every purchase you make from us. If you wish to return an item, please ensure it is in its original condition and send it back within 14 days. Most items are eligible for returns or exchanges, except for the following:
- Oils
- Bath washes
- Essential oils
- Tinctures
- Herbs
Unless the fault is ours, these items are non-returnable.
Return Instructions
To return an item, please send it to:
Powerfulhand Returns
420 Coldharbour Lane
London, SW9 8LF
Email: contact@powerfulhand.com
Phone: +44 207 738 3769
We recommend using a tracked delivery service for your protection, as you are responsible for the item until it reaches us. Be sure to include the original packaging and any related documentation.
Refund Policy
- Condition: Items must be returned in their original, resalable condition to qualify for a full refund. If an item is not returned in this condition, we will be unable to issue a refund.
- Shipping Costs: Shipping fees are non-refundable unless the return is due to our error, in which case prior authorisation is required.
Damaged or Incorrect Items
We recommend inspecting your order upon receipt. If your item arrives damaged or if there’s an issue with your order, please contact us immediately, and we’ll resolve it promptly.
This policy does not affect your statutory rights. If you have any questions or need further assistance, feel free to get in touch.