Política de envío
Shipping Policy for Powerfulhand.com
At Powerfulhand.com, we strive to ensure your orders are shipped promptly and delivered securely. Please review our shipping policy below for details on processing times, shipping options, costs, and international deliveries.
Processing Time
All orders are processed within 1-2 business days (Monday-Friday, excluding holidays). Orders placed after 2:00 PM (GMT) will be processed the following business day. You will receive an email confirmation once your order has been shipped, including tracking information if applicable.
Please note that during peak seasons, processing times may be slightly longer. If there is any significant delay in processing your order, we will notify you via email.
Shipping Options & Delivery Times
We offer a variety of shipping options to meet your needs. Delivery times are estimated based on your location and the shipping method selected at checkout.
- Standard UK Shipping (2-5 business days)
- Express UK Shipping (1-2 business days)
- European International Shipping (7-15 business days)
- Standard International Shipping (7-15 business days)
*Please note that delivery times are estimates and not guaranteed. Delays may occur due to customs, weather conditions, or other factors beyond our control.*
Shipping Costs
Shipping costs will be calculated at checkout based on the total weight of your order and the delivery location. We offer free standard shipping within the UK for orders over £100.
International shipping rates vary depending on the destination. Any applicable duties, taxes, or customs fees are the responsibility of the customer and may be required upon delivery.
Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking details. You can use this information to track your order’s status directly through the shipping carrier's website.
International Shipping
We ship worldwide! Please be aware that delivery times for international orders may vary due to customs clearance processes in your country. International customers are responsible for any additional customs, taxes, or import fees that may apply. These charges are determined by the destination country and are beyond our control.
Please ensure that your shipping address is correct, as we are not responsible for lost or delayed packages due to incorrect or incomplete addresses.
Undeliverable Packages
If a package is returned to us as undeliverable due to an incorrect address, refusal of delivery, or failure to pay customs fees, we will notify you to arrange re-shipment. Please note that additional shipping fees may apply for resending your package.
Lost or Damaged Shipments
If your order arrives damaged or is lost in transit, please contact us at contact@powerfulhand.com within 7 days of the delivery date. We will work with the carrier to resolve the issue and, if necessary, arrange for a replacement or refund.
Contact Information
For any questions or concerns regarding shipping, please contact our customer support team at:
- Email: contact@powerfulhand.com
- Phone: +44 207 738 3769
We are here to help ensure your order reaches you as quickly and securely as possible.
Thank you for shopping with Powerfulhand.com!**